Struggling to pay your rent?

If you are finding it hard to pay your rent, contact us as soon as possible and we’ll do what we can to help you get back on track. The earlier you talk to us, the better. We can usually make an arrangement with you, so that you can pay what you owe by agreed instalments on top of your normal rent. 

We have a ‘fair but firm’ approach to debt. If you miss a payment you don’t always have to pay all of your debt in one payment. We can work out a repayment plan that you can afford. However, if you don’t pay your rent and reduce your debt, you risk losing your home.

To help maximise your income, contact our Income Recovery team on
freephone 0800 040 8481 or landline 0208 988 4781.

Please speak to us first before using a debt management company, as their fees can be high and we may be able to give you the help you need for free.

Remember, you need to get in touch with us immediately. The longer you leave it, the worse your debt situation becomes.

What happens if you don’t pay your rent

You may lose your home.
If you don’t contact us, or you don’t keep to your arrangement with us, we will have to take further action. First we will serve you with a Notice of Seeking Possession. This gives you formal warning that we intend to apply to the Court for an Order to evict you from your home. You will then have four weeks to sort things out with us, before we apply to the Court.
In Court, the judge can give us:

An Outright Possession Order

with a date when you must leave, or

A Suspended Possession Order

This is still a possession order but you can stay in your home as long as you keep strictly to the terms of the Order – for example, you pay off the rent you owe at a regular amount.

In either case, we will be awarded court costs – adding to your debt.

If you are worried about your debt call us to discuss your rent on freephone 0800 040 8481 or landline 0208 988 4781.

Easy Payments

Housing Benefits

If you receive housing benefit, you can arrange for your local council to pay your benefit directly to us. Visit your local council’s website to find out more about housing benefit, or you can use the handy calculator by following the link below. 

Get the Allpay app




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