Paying your rent
You must pay your rent and any service charge on time. If you have a weekly tenancy, your payment is due every week on a Monday, but you can choose to pay every two weeks or every month if you prefer – providing you pay in advance.
Paying your rent should be your first priority
By Standing Order
You will need to contact your bank to set this up. Some online banking systems allow you to do this as well.
By Online Banking
You can do this through your banks Online Banking Portal.
By Phone
You can pay your rent over the phone using your debit card. Call us on 0208 988 4781 during office hours 9.00am – 5.00pm
Universal Credit/Housing Benefit
If you are in receipt of Universal Credit/Housing Benefit, please ensure your benefits provider is made aware of any change in circumstances as soon as possible as it your responsibility to ensure your rent is paid in full and on time.
Please ensure you quote your unique Tenancy ID as the reference when making rent payments so that this can be allocated to your account, if you do not have this, please give us a call and request this from a member of staff
Please ensure you check your rent account regularly to ensure there are no issues with your payments. If you would like to request a copy of your rent statement, please feel free to give us a call on 0208 988 4781 or email info@oakhousing .org. If your balance has a minus sign, means your account is in credit.
A big thank you goes to those of you paying your rent on time. We want to do better so we can use the money to improve your services and homes.
Struggling to pay your rent?
Don’t let your debt mount up, find out how we can help you get back on track before it’s too late.
Housing Benefits
If you receive housing benefit, you can arrange for your local council to pay your benefit directly to us. Visit your local council’s website to find out more about housing benefit, or you can use the handy calculator by following the link below.
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